One support task.
All the context.
Follow a computer from the client list to its operational tools. You choose the next step.
The console during a remote session
Choose. Act. Verify.
Step into the support role. Resolve a request, deliver a file to branches or prepare the tools for a colleague.
“My PC freezes while I prepare invoices.”
Invoices open slowly and windows respond intermittently. Sara needs to get back to work: start with the data, identify the cause and verify the result.
From the symptom to the process responsible, then verification after the action.
- 1. Identify
- 2. Act
- 3. Verify
Understand the context before acting.
The request concerns a slow computer. Open the client and inspect its resources.
Waiting for a selection.
A new price list. Every branch up to date.
The sales manager needs the updated price list on all 20 sales PCs. Prepare one delivery and check who actually received it.
Try it on 2 PCs, extend it to the group and resolve only the exceptions.
PC #020 is powered off. Start with the first two: you will see delivery confirmation before continuing.
The benefit: prepare the file once, follow delivery and return only to computers that need attention.
Illustrative scenario: no file is transferred. Confirmation means the PDF was delivered and its integrity verified, not that a person opened it.
Prepare a support profile.
A colleague needs to help users with their screens and documents. Choose the tools they need: the menu on the right shows the profile you are preparing.
Product windows · illustrative conversation and attachments · localised text.
Choose the computer
The client list brings together devices, status and notes. In this scenario, SEDE-MI-042 is already selected in the console.
Administration
from the terminal.
The CLI connects to an open Resistenza server. Use it on the same computer or reach the server over SSH, with the same Windows account and administrator privileges.
Use it from an SSH session, when you prefer the keyboard, or when adding commands to maintenance scripts. It shares the same clients, groups and Fleet operations as the graphical console.
Open the CLI on the server, locally or over SSH. The menu keeps the selected client visible as you move between the available tools.
Twelve computers at Orione Componenti, across offices and warehouses. The list distinguishes online computers from those that cannot be reached.
Document synchronisation has stopped. The operator checks the service, restarts it and verifies that the queue is empty. The service and script are fictional business examples.
The check continues across three logistics computers. Each receipt records the service status and exit code, so the operator can verify the outcome for every computer.
Tools for text-based work
System information, files, processes, services and a remote terminal. Searchable menus, field instructions and operation confirmations guide interactive work. Commands and JSON output are available for scripts.
The GUI, for visual work
Use the graphical console for remote desktop, parallel desktop and webcams. The CLI provides another way to administer the same server, without opening a remote desktop session for text-based tasks.
Preview of the CLI in development, with simulated data and results. Available features depend on the enabled modules and retain the client’s consent controls.
The CLI in the slidesThe desktop.
Right beside your tools.
The floating window keeps the desktop in view while you work in another panel. Or explore the parallel desktop, a separate workspace on the same system.
Discover it in the slides